Meet the experts

Whether you're looking for specific help on customer experience strategy and implementation; translating customer insight into experience design; getting your people to deliver your experience, or whether your need is more focused around brand strategy - we always draw on the best experts to support you.

Shaun Smith

Shaun Smith

The customer experience expert. Founder, Smith+Co

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Tim Wade

Tim Wade

The expert in multi-channel experience. Managing Partner of Smith+Co

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Flora Marriott

Flora Marriott

Award winning designer of learning solutions that bring customer experience to life

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Linda Moir

Linda Moir

The expert in mobilising people around the customer experience

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Brownell O’Connor

Brownell O’Connor

The Contact Centre Expert

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Francesca Danzi

Francesca Danzi

The expert in retail transformation and customer loyalty

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Claudio Toyama

Claudio Toyama

Specialist in customer insight, the building block for defining experience

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Alison Battisby

Alison Battisby

The expert on creating practical and engaging social media strategies

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Alex Wilmott

Alex Wilmott

Master storyteller and communication specialist

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Andy Milligan

Andy Milligan

The brand expert. Connects brand strategy to customer experience

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Lynn Russell

Lynn Russell

Our expert in train-the-trainer and team leader training

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Tim Sefton

Tim Sefton

The expert in defining digital and mobile experience

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Chris Humphrey

Chris Humphrey

Expertise in customer excellence, global marketing and cultural alignment

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Their ability to draw on a broad range of perspectives from within and outside our sector helped us raise the bar on what to deliver and consider new ways to make it happen Peter Gowers
CEO
IHG Asia