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Shaun Smith
  • By Shaun Smith
  • Aug 14 2008

Uncommon Practice, not Best Practice. September 9th London Business Forum Event

In a downturn it’s not best practice that will keep your customers coming back, it’s Uncommon Practice. The London Business Forum have asked me to give a Masterclass on this subject on the afternoon of Tuesday September 9th. Details are over in the link on the right, under the News heading. And my article on the subject of achieving high performance through Uncommon Practice is also on the right, in case you find that useful. The ‘Uncommon Practice’ self-assessment tool in the article will help you see how strong you are in this area, and therefore how vulnerable or resilient your organization is, which is vital to know in unforgiving trading conditions.