CEM Tools Customer Experience Self Assessment

Do you know where you are on your customer experience journey and where you should focus next?

We’ve brought together our years of experience in working on customer experience initiatives to create a short, simple yet powerful diagnostic tool that you can complete yourself in about 15 minutes. If you prefer, you can use it to canvass opinions from your colleagues too.

What it will tell you is what is in place, what is missing and where you might focus your efforts to get the best results.

If you are about to embark on a customer experience initiative, this assessment will provide a very useful audit of what you have in place already and a check-list of what you need to build into your planning.

The Customer Experience Self Assessment tool is a highly effective way to get you thinking about where you are on your customer experience journey.

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It's a short, simple tool to quickly determine where you are on your customer experience journey - and the next steps to take Smith+Co