The CX Seven Step Guide: Introduction

The Seven Steps Guide is a quick simple introduction to managing some of the tricky stuff around customer experience.

It’s not a how-to guide, it’s not big on theory and it is in no way intended as a replacement for the many excellent books out there on customer experience management. It’s simply a few suggestions and reminders of things to think about – and some of the pitfalls to watch out for. Some of the pointers may seem incredibly obvious and some may seem quite basic. But, as we’ve come to realise from our many years of helping organisations with their customer experience journey, there’s a tendency to over-complicate the process and forget the simple things that actually make the difference.

For more detailed guides and ideas, take a look at our knowledge bank


Contact us and we’ll be happy to talk you through the steps in person. Tel: + 44 (0) 207 064 4775 Email: