Knowledge Bank Overview

Our knowledge bank is a collection of practical tips and insights gained from our years of experience in helping people design, implement and deliver customer experience. We’ll keep posting new material throughout the year.

CEM GUIDES

There are numerous approaches to customer experience management - some of them better than others. A quick look through our ‘how-to’ guides will help you on your way.

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BOOKS

Tired and bored of the same old ideas? For some totally unconventional approaches to customer experience, take a look at two of our latest books, BOLD - how to be brave in business and win, and ON PURPOSE - delivering a branded customer experience people love.

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CX TALK

Good brands, bad brands - we like to talk about them. We’ll keep you posted on our blog.

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JARGON BUSTER