About our Keynote Speakers

Shaun Smith

Shaun Smith

How do you inspire people to think innovatively about creating and delivering a distinctive customer experience?

Shaun is widely regarded as one of the top customer experience speakers and is a firm advocate of the 'uncommon practice' approach to defining customer experience.

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Tim Wade

Tim Wade

How do you take a brand that has little stand-out or talkability and make it relevant and compelling to today's consumer?

As former Director of Marketing for Best Western, Tim redefined the mid-market hotel chain by bringing the brand's purpose to life through innovating the multi-channel experience.

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Linda Moir

Linda Moir

How do you mobilise your people to capture the hearts and minds of your customers and deliver 'the greatest show on earth'?

Linda led the Event Services team at the London Olympics where 15,000 volunteer Games Makers hosted 9 million spectators, shattering the belief that British people don't do service.

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Andy Milligan

Andy Milligan

The world of branding has become so complex that many people forget the basic principles that make a great brand.

Andy's worked in the world of branding for over 20 years. And in amongst its growing craziness and complexity, it's good to have a speaker who keeps it simple, stimulating and highly practical.

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Tim Sefton

Tim Sefton

When customer data is so common place, why are some businesses able to transform their brands with insight, and others fail?

As former Board director at O2, Tim threw away the rule book long ago, helping to transform the company into one of the UK’s most innovative, customer-centric digital brands.

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Enough talking from us

Enough talking from us

Why not see what our clients say?

We know it can be daunting selecting a speaker; you’ve got your reputation resting on it. So have we. But as our client testimonials prove, we have established some great credentials for getting results.

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Great in connecting with the group and delivering a powerful message Rob Vale
President, Staples Europe

Shaun in action

Shaun Smith at the London Business Forum View all speaker videos